2016 - 2019
Hostel ManagerCasa Liz Hostal - Managua, نيكاراجواAs a hostel manager I oversaw daily operations, ensuring a welcoming environment for guests. Some of the duties included but were not limited to managing staff, handling bookings and reservations, maintaining cleanliness and safety standards, addressing guest inquiries and complaints, and coordinating events or activities.
2014 - 2016
Fraud AnalystAmazon.com - San José, كوستاريكاAs a Fraud Analyst, my role involved investigating suspicious online transactions and implementing strategies to prevent fraudulent activities. My work involved analyzing transaction data, identifying emerging trends, and collaborating with teams to enhance fraud detection systems and prevent fraud.
2012 - 2014
Customer Success ConsultantSykes - San José, كوستاريكاMy position here was to ensure customers achieve their desired outcomes while using our service. I provided guidance, support, and strategies to enhance the customer experience, fostering long-term relationships and driving customer satisfaction and retention.