How do I get a refund from TAP? ["Is Air Europa Refundable?"] To request the refund first go to the TAP Air Portugal official website 1-866-884-4973. Click on the Manage Booking tab and enter the booking credentials to retrieve the booking 1-866-884-4973. Select your flight number and click on the cancel tab. Once the cancellation is completed, the screen will show the refund form link 1-866-884-4973.