2020 - 2023
Freelance English Teacherremotely from home - Forli, ItalyWorking as an online teacher for English
2017 - 2020
Reservations ManagerAll 4 Diving Liveaboards.com - Forli, ItalyCustomer Service Manager for a start-up company developing web site content, social media and systems for the company.
Development of a new website for content, functionality and SEO.
Development of a customer service system with macros and systems used within Zendesk.
Establishing B2B contracts with service providers.
Co-ordination with the team for content and updating of the website.
Writing of Blogs and newsletters.
Updating all content on the website.
Customer service from initial web visit
2015 - 2017
European Team LeaderLiveaboard.com - Forli, ItalyTeam Leader for the Europe region taking reservations for 300 different liveaboard trips. Managing the team in the EU area to ensure all aspects of the work are completed.
The positions involves email enquiries, phone calls and live chat with both guests and operators.
Training of new staff including writing of the training manual.
Taking payment, collecting details and assessing reviews and following up.
Dealing with and issues, cancellations or changes or itinerary.
A ticket system is used to
2011 - 2015
Customer Service ManagerScuba Cat Diving - Phuket, ThailandThe Last year was focused on re-witing the website content and increasing the SEO to improve search position. Writing blogs and being active on social media to promote buisness.
Management of day to day running of the operation. Sales and marketing for 2 shops based in Patong, web site updates, social media, co-ordination with tour operators and hotels for guest services. Organizing the daytrip and liveaboard schedules, allocation of staff for courses and guiding.
Updating of social media sites,
2001 - 2011
Dive center manager and instructorVarious - plus other counties, ThailandWorking as a dive instructor, cruise director, sales and marketing and dive center manager in many locations world wide.
Work area's include, Dutch Antilles, Thailand, Philippines, Malaysia, Turkey and Zanzibar among others.
Run day trip and liveaboards for 4 - 7 nights. PADI Master Instructor, cruise director and gas blender.
1998 - 2001
Senior ChemistBAT - Southampton, United KingdomResponsible for blue sky research of flavour delivery systems for products both tobacco and non tobacco.
Running a small team to develop microencasulation products suitable for use in packaging, filters, papers and tobacco rods. This was to achieve on the spot delivery of a fragrance or aroma at the point required without any degradation of the product during storage or transport.
Developing new agglomeration technology to recon products.
Use of supercritical fluid extraction for the reductio