Yvona
Why do students have to wait for accepting their requests so long?

As far as I am concerned, it’s inconvenient for me to wait 2 days. Why can’t we just pick the lessons out from teacher’s slots without waiting for accepting them? Isn’t it inconvenient for teachers as well? I also use other sites which allow students to book the lessons in straighforward way, which is easier and quicker than here. 

What is your opinion about that? 

19 de ene. de 2018 19:27
Comentarios · 12
8

I personally like the choice not accept the lesson request, because italki makes it hard to put short pauses (15 min) between lessons, and some days, I just can't talk for 3+ hours straight. Also, some teachers only work with certain age groups and levels, but students who don't fit these criteria try to book anyway. The delay allows teachers to say no to students they can't help or to request more information if the student has an incomplete profile.

As a student, I do find it a little annoying if a teacher doesn't reply within 24h, but it usually tells me this is probably not the right teacher for me: too busy, not super responsive, teaching online not a priority, not really enthusiastic. If a teacher allows a request to expire with no response, I will not book another lesson. If a teacher responds slowly, I give him/her a chance but in my experience, teachers who aren't on top of it when accepting requests, maintaining accurate availability, and communicating clearly about any changes, are usually not that reliable (late constantly, not prepared, chaotic environment) and I choose not to continue our work together. Punctuality and being reliable are very important qualities to me in a teacher, and this feature of italki helps me decide who is the right fit.

19 de enero de 2018
7
I disagree. A teacher should be able to turn down a student if the student doesn't seem like a good fit for the teacher (or if there are some red flags, and the teacher doesn't want to take any chances). Whether two days is too long is another question. Maybe it is, but then again, teachers take a day off (when they don't check their e-mail) every once in a while, so it makes sense to give them a bit of time to respond. Also, some teachers may ask a new student a few questions (about the student's level, goals, etc.) before accepting or rejecting a request, and that takes extra time (the teacher needs to see the request and then write up his/her questions, the student needs time to respond, the teacher may write back, etc.). 
19 de enero de 2018
4
@Yvona

"Why do teacher want to turn any student down?" 

There are all sorts of reasons why a teacher might want to turn down a student. For instance, a teacher's specialty may be exam prep, and the student might just want to chat. Or perhaps it's the other way around! Or the teacher may only teach students up to B2 level, and the student may have a C1+ level. Or perhaps the teacher teaches only B1+ level students, and the student is a beginner. 

As for red flags, well, a student may have a poor attendance rate or a lot of terminated packages. Or perhaps the student has written something on the forum that the teacher finds unacceptable. 
19 de enero de 2018
4
I agree that a 48 hour confirmation window is too long, but as Irena said, I also prefer that this confirmation process is in place to weed out incompatibility. I've used other sites as well where the the reservation was more transparent and confirming was not necessary, but conversely, I had a teacher who would cancel an hour or two before the scheduled class or not show up at all because she didn't realize that a class had been booked. Very annoying, to say the least.
19 de enero de 2018
2

Guyomar,

your point makes sense to me. I agree.

I am reliable, punctual, I take action quite quickly or I want to plan my studying in advance and seriously, so,  I expect the same from my teachers. I prefer responsive and commited teachers. Luckily I have those ones.

I was just wondering why there is 48-hour policy. 

Thanks for your contributions. 

19 de enero de 2018
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