2019 - 2021
Consultant/customer service analystSutherland - Bogota, 콜롬비아-Handling customer complaints, and provide appropriate solutions.
-Managing large amounts of inbound and outbound calls.
-Delivered exceptional customer service by addressing inquiries, resolving issues, and providing product information.
2021 - 2023
Supervisor / fraud analystTeleperformance - Bogota, 콜롬비아-Maintained accurate records of dispute resolutions, and ensured compliance with regulatory standards and company guidelines.
-Investigated chargebacks according to company policies.
-Providing regular coaching to analysts.