I need a bit more context. “I’m sorry for receiving damaged items” Is this message from the sender of the items, apologizing for damage done during the shipping process? The way it’s worded sounds more like the recipient is apologizing for the damage which is confusing because it wouldn’t be their responsibility. A more natural exchange might be more like: Recipient: My package arrived and the items inside were damaged. Merchant: I am sorry you received your items damaged. And usually the merchant will follow by providing a solution or replying that the damage was the fault of the shipping company and they are not liable.