Just to be clear, both forms imply the subject "I", so you are comparing "I hope" and "I am hoping". "I hope" would indeed be a common, more neutral way to put it, but "I am hoping" works too, particularly at the end of the letter, where it describes your friend's state of mind at the time she closes the letter. It's common in any event to wrap up a letter with an indication of the writer's attitude towards the correspondence, and if she used this as a closing, it could be an alternative to saying something like "yours truly" or "with best regards to the family" or whatever.