2016 - 2017
Fiumicino (Rome)Alitalia S.p.A. - Roma, ItáliaI worked as check-in and boarding agent at Departures Terminal 1 at Fiumicino airport (FCO - Rome, ITALY).
Customer support and care was also part of my job.
Acquisition of:
∙ IT skills: employment of 'ARCO' (Automatic Reservations and Communications) and 'SABRE' (Semi-Automated Business Research Environment) systems
∙ Excellent customer service skills (course held at Alitalia Excellence Training Academy)
∙ Strong written and spoken communication skills
∙ A polite and professional approach
2018 - 2019
Maranello (Modena)Ferrari S.p.A. - Modena, Itália∙ Customer care and tour guide within the Ferrari's factory in Maranello (MO, Italy), only for clients and sponsors.
The visit tour within the Production Departments and the Racing Department lasts about 2,5/3 hours and it is held in English, Spanish and Italian.
2019 - 2019
BolognaEF Education First - Bologna, Itália• Language Consulting
• Updating the CRM
• Cold call to ensure a robust pipeline of opportunities
• Follow-up calls
• Building and maintaining relationships with clients
• Ensure to route client and potential customer calls, web leads, e-mails and faxes to suitable member of sales team for action to focus on customer’s needs
• Assist marketing activities inclusive of client events and mailing
• Coordinating the sales team by managing schedules, filing important documents and communicating releva
2020 - 2021
RomaOpel Vauxhall Finance - Roma, Itália· Loyalty marketing analysis and KPI analysis
· Keep track of the customer journey, improve and monitoring of customer experience and retention
· Creation of mock-ups and email campaigns
· Preparation of promotional presentations
· CRM analysis
· Sales team activity support
2021 - 2022
RomaYG-1 - Roma, Itália· correspondence and management of relations with customers and suppliers, both domestic and foreign;
· commercial offers;
· sales enquiries management by phone, email or web;
· coordination with the sales team, warehouse staff and logistics staff on a daily basis to ensure that orders are processed correctly;
· orders management (from entering them into the company's system to monitoring and processing them)
2022 - Atual
Office AssistantFAO - Food and Agriculture Organization of the UN - Roma, ItáliaAdministrative support for the second phase of the Global Strategy to Improve Agricultural and Rural Statistics (GSARS II) and the 50x2030 Initiative, within the Survey Team of the Statistics Division (ESS).
GSARS II strengthens statistical capacities in 27 African countries through training and technical assistance.
The 50x2030 Initiative aims to close agricultural data gaps in 50 countries by 2030, empowering evidence-based decision-making for sustainable development.