Can I get a refund of my purchase of italki Credits?
All purchases of italki Credits are final.
When you buy italki Credits, they are yours to keep and cannot be refunded. They will always be available so long as you maintain an active account by logging in every 12 months.
Once the transaction has been confirmed and validated by our payment partners and security systems, and you have received the credits in your Student Wallet, then the purchase is completed or final.
23 มิถุนายน 2020
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I have the same problem, and I no longer need to use it