2018 - 2023
Professional Skills & English Language CoachIndependent Contractor - Puerto Vallarta, Mê-xi-cô
2014 - 2016
Head of B2B Sales EnablementUS Cellular - Chicago, Hoa Kỳ- Change Management
- Project Management
- CRM implementation
- Sales process re-engineering
- Instructional design & development
2006 - 2009
Manager - Project & Organizational Change Management ConsultantKPMG - Chicago, Hoa Kỳ- Post M&A operations & systems consolidation
- Manager - Midwest, Project Advisory Serviceline
2002 - 2006
Sr. Business ConsultantConvergys Corporation - Jacksonville, FL; Washington, D.C., Hoa Kỳ- Call center operations & technology consulting
- Knowledge management specialist
- ASR & IVR specialist
- Instructional design
2000 - 2002
Sr. Technology ConsultantAmdocs, Inc. - St. Louis, MO; Munich, Germany; London, England, Hoa Kỳ- Transactional billing software consulting
- Systems administration
1998 - 2000
Operations ManagerCitysearch.com - St. Louis, Hoa KỳMaintain the operational and technological functioning of the St. Louis, MO satellite office.
Development and management of website content using proprietary web content editing tool (earliest of its kind).
Sales engineering for 1 of 5 "first" major players in the world of website development, city guide, and banner advertising services.
Regional training of new operations and technology management professionals covering 8 Citysearch.com city office precesences.
2009 - 2023
Managing ConsultantGrow Right Consulting - Chicago, IL & Guadalajara, Mex., Hoa KỳIndependent management consulting services provider.--
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Focus areas: post-merger integration, change management, PPC marketing management, enterprise program management, instructional design, sales operations optimization, support operations optimization--
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Example Clients: Newedge Group (Calyon Bank & FIMAT merger), US Cellular, Andrew Reise Consulting, Dough.com, TastyTrade.com, Kellogg's, Youtopia.com, Quiet Foundation, Inc. and many others.--