Exercise: Complaint Letter to a Restaurant

TASK DESCRIPTION:

You and some friends had dinner in a restaurant a few nights ago. The service at the restaurant was terrible and the food was bad. You and two friends had severe stomach-aches the following day. The food was also overpriced.

Write to the manager of the restaurant and explain these problems. Give any details that you think are relevant. Ask the manager to do something about the situation.

MY LETTER:

Dear Sir or Madam,

I am writing to you to complain about a meal that my friends and I had in your restaurant.

We ate there on the 19th of July. We are concerned of about a number of issues during regarding this meal.

Firstly, your waiters and waitresses apparently ignored us. We had a bad time waiting so long long wait for both the menu and the bill. Though your restaurant is in Shanghai, your staff did not speak Shanghainese, which made one of my friends confusing confused.

Secondly, one of the dishes, the beef, was corrupted. Even though it was extremely salty and spicy, I could still sense a stinky smell. This dish later hospitalised all of us because of severe stomach aches.

Worst of all, all your dishes were much more expensive than their usual prices. On the menu, we saw the price of the Shanghainese dumplings was only $2, but your staff member charged us $4 on the bill.

I trust that you will seriously consider our complaint and give us a reasonable explanation. In addition, you must repay the money, $500, including which includes the amount we have spent on the medical services and the loss of salary as a result of the illness. Thank you.

Expecting your reply,
Melaminefree Wang

Awaiting your reply,  would be better, as "expecting" sounds quite harsh.

Thanks, I await your reply,   is another alternative, so as to be polite.