letter of complaint for FCE. I need to pass the exam with at least 80 (c1 level)

You recently attended this event, but you did not enjoy it.
The perfect evening out!
• Top class musical entertainment, with famous artist
• Excellent restaurant
• Discounts available for young people

Write a letter of complaint to the manager, saying what went wrong.



Dear Sir/Madam,

I am writing to complain about the event organised by your company last Saturday night. I expected to attend an extraordinary show but I have to say it was a very disappointing evening.

Firstly, the ticket was overpriced. There should have been discounts for young people but I paid the whole full price even if though I am only twenty years old. You should have written exactly what you exactly meant for by “young people” on the advertisement. In addition to this, there was only one famous music band which performed very late in the evening. Many people had got bored in the meantime. [the advertisement did say 'artist' not artists, so they only advertised one. But being late in the evening is a legitimate complaint]

Furthermore [this is a bit unnatural here. If you use 'furthermore' in the paragraph above instadt of 'in addition to this', you can then say 'In addition to the above' at the start of this one.], the food quality was poor and I was extremely disappointed about with the service because the waiter was really unkind with to my friends. You should definitely change the staff of the restaurant.

I also [you haven't made any other demands so you don't need 'also'] expect to receive a refund, at least for the discount I could not get because of your unclear advertisement. I hope you will be able to respect in the future/next time the programme you advertise will be clearer next time.

I look forward to hearing from you.

Yours faithfully
E.L.

A note on 'furthermore'. 

It is more natural to use this in a sentence to add a new point as I said above. It is not often used to start a paragraph even though you are adding a new point.