In questo dialogo, il cliente chiama il negozio per sapere se può sostituire un prodotto acquistato che è risultato difettoso. 

Italiano Chiaro

In Profumeria

Everyone makes mistakes and it’s important to know what to say or write to structure an apology.

You should say what you’re apologizing for, admit the mistake you’ve made and explain what happened and the reason for your mistake. Say what you’ve done or what you’re going to do to correct the mistake.  

Apologizing and admitting fault

I’m so sorry I…
I have to apologize for…
I can imagine you must be very… about…
It was my fault/mistake.
I didn’t mean to…

Saying what you’re going to do about the mistake

In the future, I’ll ensure / make sure that I…
I’d like to make it up to you by…
Will you let me…to make up for my…mistake?

Everyday English with Teacher Alyse

Dealing with your mistakes

Это аудио для карточки с лексикой на тему "Сон и сны" на русском языке. Ниже вы найдете слова и выражения о которых я рассказываю в этом аудио. 
✨Сон и сны✨ 
1. чутко спать - быть чувствительным к любым внешним изменениям во время сна, просыпаться в течение ночи, часто по несколько раз
2. лунатить - неосознанно совершать действия во время сна, например ходить
3. вздремнуть - немного поспать, ненадолго заснуть
4. спать без задних ног - крепко спать из-за сильной усталости
5. спать как младенец - спать сладко 
6. вещий сон - похожий на предсказание или ситуацию в реальной жизни


Russian with Nick

1 | 🎙️ | Аудио с лексикой СОН И СНЫ (1 часть)

◎English,Korean subtitles are on my YOUTUBE channel

ホンダ！スズキ！まじ！？
HONDA,SUZUKI ! Are you sure!?
혼다, 스즈키 진심이냐?


NANAのにほんごpodcast 

3 minutes EASY JAPANESE #7 ホンダ！スズキ！まじ！？HONDA,SUZUKI ! Are you sure!?

Acompáñanos a tomarnos una taza de café colombiano mientras escuchamos experiencias de distintas personas que se dedican a cultivar café en el país. 

¿Sabías que Colombia produce el 15% del café mundial?

En esta nueva entrega nos acompañan tres caficultoras y un caficultor de distintas partes del país, quienes nos compartirán sus vivencias con el café. Así que ve por tu taza de café y ponte cómoda/o.
Recuerda que en el siguiente enlace puedes encontrar la transcripción del podcast: https://docs.google.com/document/d/1IQs0sYKyWUWPCq-P8kxWfEIGVzur3lA0wo49f9jFWuI/edit?tab=t.0




Voces Difusora

El Café en Colombia: historias y experiencias de caficultoras y caficultores.

Examples of a range of more advanced or more descriptive words and phrases that you can use as alternatives for " a lot"  link to script:

https://drive.google.com/file/d/1kcgsvD4v2jyd3P5L06xreIPMQwsrPRr2/view?usp=sharing

Never at a Loss for Words

Episode 7 - Alternatives for "a lot"

From coast to coast, Canada is home to a vast array of fascinating and unique wildlife that has captured the imagination of people around the world. In this episode, we will be exploring ten of the most iconic Canadian animals, from the majestic polar bear to the elusive lynx. We'll gain a deeper understanding of what makes them so special. So sit back, relax, and get ready to discover the fascinating world of Canadian wildlife. English on the Road is an English Podcast for English learners. The themes are geography, nature and travel. This is the third episode. Listen to the previous episodes and book and English lesson with me on italki. I hope you enjoy your studies. 

English on the Road 

Iconic Canadian Animals

The following are statements and questions that you can use in different situations to talk about workplace overwhelm
............................................................................

Employee Experiencing Workload Overwhelm

I can't keep up with my workload.

I'm constantly stressed and burned out.

I feel like I'm drowning in tasks.

I don't have time for anything else but work.

How can I prioritize tasks effectively?

Can I delegate some of my workload?

How do I say no to additional work?

What are some time management techniques I can use?
...............................

Manager Observing Workload Overwhelm

My team seems stressed.

Productivity is declining.

Turnover rates are increasing.

Employees are making more mistakes.

How can I identify signs of workload overwhelm?

How can I distribute work more evenly?

What resources can I provide to support my team?

How can I create a more balanced workload?
.............................................................

Organization Addressing Workload Overwhelm

We need to improve employee well-being.

We're facing high turnover rates.

Productivity is declining.

We need to enhance our work-life balance culture.

How can we measure workload levels?

What policies can we implement to prevent overwhelm?

How can we foster a culture of work-life balance?

What training can we provide to help employees manage workload?
....................................................................
Team Discussing Workload Overwhelm

We're all feeling overwhelmed.

We need to communicate better.

Deadlines are unrealistic.

We need more support.

How can we prioritize tasks as a team?

Can we redistribute workload among ourselves?

How can we improve time management as a team?

What can we do to reduce unnecessary tasks?

The Global Professional Podcast

Statements and Questions related to Workplace Overwhelm - Episode 112

〈#156〉2月3日金曜日　いつもより遅い流氷

【北海道Hokkaido生活】
〈#156〉2月3日金曜日　天気/晴れ　気温/-6℃ 

知床/しれとこ
オホーツク海/おほーつくかい
・2日午前11時前、水平線上に流氷を確認
・平年より11日遅く、去年より9日遅かった
・知床に住む人は、「たくさんの人に来てほしい」と言っていた。



［単語］
水平線/すいへいせん…海と空の間の線
流氷/りゅうひょう…海の上で動く氷
氷/こおり…水が冷たくなって、形になった物
確認/かくにん…正しいか正しくないか知ること
平年/へいねん…毎年

レッスン待ってます♪

