Why is honest marketing important in business?

FLO TALKS 

Hi, and welcome back to Everyday English with Teacher Alyse! I’m so happy you’re here. Today, we’re going to talk about a small but powerful change you can make in your daily conversations—replacing the word sorry with thank you.
Many English learners, and even native speakers, use "sorry" too often. While saying sorry is important when you truly make a mistake, overusing it can make you seem less confident and even unnecessary in some situations. Instead, shifting to thank you can make your communication more positive and empowering.
Let’s go through some common situations where you might be tempted to say "sorry" and how to rephrase them in a more confident and appreciative way.
Instead of saying: “I’m sorry I’m late.”
➝ Say: “Thank you for waiting for me.”
→ Why? This shift acknowledges the other person’s patience rather than focusing on your mistake. It creates a more positive tone.
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Why Is It Important to Limit "Sorry"?
Using "sorry" too often can make you seem less confident and even weaken your message. It can also make an issue seem bigger than it actually is. Of course, when you truly make a mistake, a sincere apology is important. But by replacing unnecessary "sorrys" with "thank yous," you turn negative situations into positive interactions.

Full transcript available upon request.

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Everyday English with Teacher Alyse

Replace "Sorry" with "Thank You"

Hi everyone, and welcome back to Everyday English. Today’s episode is about personality. Are you more of an extrovert or an introvert? Or maybe you’re somewhere in between? Let’s find out!
Extroverts love socializing, meeting new people, and feel energized in busy environments. They enjoy group activities, thrive in social situations, and often express their thoughts openly. If you love parties, speaking in front of a crowd, and you make new friends easily, you might be an extrovert!
Introverts, on the other hand, prefer quiet time, deep conversations, and need space to recharge after socializing. They often enjoy reading, writing, or creative hobbies alone. If you feel drained after large social events and enjoy spending time in peaceful settings, you might be an introvert.
But here’s a fun fact—many people aren’t fully one or the other! Ambiverts have a mix of both traits. They can enjoy social events but also need alone time to recharge. If you like going out sometimes but also love staying home, you might be an ambivert! 
I think I’m more of an introvert—I love spending time in my garden and with my cats. What about you? Do you relate more to introverts or extroverts? Or are you somewhere in between?

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Introvert vs Extrovert

Useful language when expressing agreement and disagreement.

Agreeing with a positive statement
Me too.
So do / am / can I.

Agreeing with a negative statement
Me neither.
Neither do / am / can I.

Disagreeing with a positive statement
Really? Not me.
I don’t /can’t
I’m not

Disagreeing with a negative statement
Really? I do / am / can.

For example:
I live in apartment in the city. So, do I.

I’m so sleepy. So am I.
I love cheese. Me too!
I really don’t like mushrooms. Neither do I. 

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Expressing agreement and disagreement

Think of a situation where someone wanted to give you feedback on something you did. How did they do it? How did you feel? 

Giving positive feedback
I really like the way you __________.
I must say you're so good at ___________.
I've heard so many people saying such good things about ________.

Showing positive intention
I have some thoughts that might be useful.
I have some ideas that might help if you'd like to hear them.
I'm saying this because I'd like to support you.

Giving clear developmental feedback
It seems to me that ________.
Maybe you could _________.
Have you thought about _______.

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Giving Feedback

How to manage group conversations

To show you are not familiar with a topic

What’s (______)? Sorry, I don’t know what that is.
Can I get you to explain (_______) a bit more? I’m afraid I’m a bit confused.

You can link to a topic that is familiar to you

This reminds me of …
On the topic of (______), have you heard of (_______)?
That’s interesting. I’ve also heard that ….

Remember to involve quieter members of the group

Was it the same for you?
What about you?
What do you think? Do you agree?
I really want to hear what (_____) thinks about this. 

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