Exercise: Complaint Letter to Fly-by Night Travel

TASK DESCRIPTION:

You booked a two-week holiday to Sydney with Fly-by Night Travel. You are not happy with the holiday – the flight was delayed, the hotel was noisy and so on.

Write to Fly-by-Night Travel to complain about the holiday giving details about the problems. Request some compensation or refund.

MY LETTER:

Dear Manager,

I am writing to complain about a travel trip organised by your company last month. I hope that you will take my concerns into consideration in the future can consider my concerns seriously.

First, your company promised to me that you would hire book tickets on a top airline company to provide a flight for the journey (redundant). Our flight did not meet our expectations. But the fact was Not only was our flight to Los Angeles (better to be specific) the flight that sent us abroad was late for more than an hour, but all the tourists passengers were left at to wait in a lobby a waiting place without no sufficient seats seating to have a rest. and no explanation of the situation though we demanded it. Although several passengers demanded an explaination about the delay, nobody was able to provide one.  (to be honest, a flight delay and lack of seating in the lobby is not the fault of a travel agency. They have not control over flight delays. The fault rests with the airline. Additionally, a one-hour delay is common and seating is often lacking at airports, so it might be best to find a better complaint -- like we were unable to make a connection because the airline booked a layover that was too short or the airline was overbooked and I was unable to make the connection.)

Worse still, the quality of the accommodation was poor. I do not believe that this five-star hotel – as your company claimed it to be – could provide such a room The "so-called" five-star hotel" we booked lacked many of the amenities a five-star hotel should have. The Deluxe Los Angels Hotel was worse than many three-star hotels I've stayed in. It had not pool, the beds were uncomfortable and the hotel receptionist was rude. (better to be specific and use the actual name in a complaint letter and say what accomodations they lacked). The rooms were not Its sound-proof. facility did not work well and The noise coming from other rooms at night kept me awake.

Still more, your guide wasted our time by bringing brought us to a shop that sold items at unreasonably high prices and refused to leave for more than two hours. I suspect the guide has a connection with the owner and was trying to defraud us. (Ok, but, while this is a typical practice on tours in many Asian countries, it isn't in many Western countries).

Therefore, I really regret paying so much for using your service, and I request a hope that you might consider a partial refund for this our troubles. Thank you.

Expecting your reply,
Melaminefree Wang (if you want to be taken seriously, you're going to need to choose a real English name - Melanie if you're female, perhaps?)

Although it is a complaint letter, we usually try to state our complaints politely. This is a bit too harsh, considering the things you use as evidence that the travel agency did something wrong. If I worked for the agency, I might say that short flight delays are common. Being an hour late did not impact any aspect of your tour. I'd try finding something more drastic to support a refund, like the travel guide didn't bring you to one or two sites that were promised on the itenery.

Exercise: Complaint Letter to Fly-by Night Travel

TASK DESCRIPTION:

You booked a two-week holiday to Sydney with Fly-by Night Travel. You are (were) not happy with the (your) holiday (vacation arranged by Fly-by night travel) – the flight was delayed, the hotel was noisy and so on.

"who'? Write to Fly-by-Night Travel to complain about (your) the holiday giving details about the problems. Request some compensation or refund.

MY LETTER:

Dear Manager,

I am writing to complain about a travel (vacation I went on) organised by your company last month. I hope that you can (will take my concerns in to consideration) consider my concerns seriously. "more polite"

First(ly), your company (I was )promised to me that you (your company) would (set me up with( hire a top (an elite) airline company that would to provide a flight for the (my) journey. But the fact was The flight that sent us abroad was (over an hour) late for more than an hour. All (many of) the tourists were left at a waiting place (in the lobby) with no sufficient (without) seats to have a rest and no explanation of the (on going) situation though we demanded it.

Worse still, the quality of the accommodation was (miserable) poor. I do not believe that this (It is hard to believe that this) five-star hotel – as your company claimed it to be – could provide such a room. Its sound-proof facility did not work well (It was nowhere near sound proof)and the noises coming from other rooms at night kept me awake.

Still more, your guide brought us to a shop that sold items at unreasonably high prices. I suspect the guide has (had) a connection with the owner and was trying to defraud Rip us off us.

Therefore, I really regret paying so much for your service, and I request (Hope you may consider) a partial refund for this (our trouble). Thank you.

Expecting your reply,
Melaminefree Wang

"This letter sounds a little rude, so I softened it up a little bit.... but with your original letter, if it were me, I would not consider a refund"