The consumers used to be like a mice in a maze, they didn't know tests were being done and that they were being watched and manipulated. In current times, thanks to media, fast coverage, and international connections people have gained the knowledge that they were mice in a maze. They knew tests were being done, they were needed for results and info, they could manipulate the results of their own choosing. They could give the info that companies needed the most but do it in a way that benefits them the most. An example of this could be consumers always being vocal about being environmentally responsible everywhere. Now companies listen, take the hint, and make earth friendly products.
Rich experiences mean that it's a detailed, well rounded experience that gives the consumer a lot to do. For example, Disney has activities for all groups and backgrounds, hidden games, history tours, behind-the-scenes tours, toddler rides to fast roller coasters, bars to character based meals, plays, art shows, shopping of for all types of budgets,and economic family bundles to vip celebrity private clubs. This is done to keep everyone happy.