Good morning, I made a return in an online clothing shop and one item was returned some time ago. I chose shop credit as the form of return. To date I have not received my refund. Can I ask you to check this email to their shop?
Thank you xx
Dear Sir or Madam,
I am writing regarding the return of order number... I have returned the Tempest Cowl Neck Maxi Dress – Black. According to information from InPost, the package was delivered to you on 04.04.2025. Your store’s return policy states that I will receive the refund
in the form of store credit, which I also selected as my preferred refund method.
I would like to kindly ask when the funds will be credited to my store account. I plan to make further purchases and it is important for me to have the store credit issued as soon as possible.
I also have one more question about the store credit: if the refund is issued in the form of a coupon, could you please confirm its validity period?
I look forward to hearing from you.
Respectfully yours,
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